Login to https://teambelair.zenplanner.com or use the Zenplanner mobile app to make a payment against your account balance.

How to pay on the app?

1. Download the Zenplanner app: iOS or Android
2. Login using your email (reset your password if needed)
3. Go on “View Profile”
   
4. Go on “Bills”
   
5. See balance and follow the instructions to pay

How to pay on the browser portal?

1. Go to https://teambelair.zenplanner.com
2. Login using your email (reset your password if needed)
3. Go to “My Profile”
   
4. Go to “Pay My Bills”, see the balance and follow the instructions to pay

All of our monthly memberships are set up to automatically charge your credit or debit card on the same day as your initial purchase date. For example, if you bought a membership on Wednesday January 15th, 2020, you will be charged every month on the 15th of the month.

The registration process will create an account that you will be used in order to schedule and sign your child into classes. Your account is what our membership system will use in order to charge your monthly membership fee. As such, it’s important for you to keep your billing address and credit card info up to date.

After the registration process you can manage your account using the Zenplanner app or by visiting https://teambelair.zenplanner.com. Your credentials are the same ones you had supplied during the initial registration process.

It depends. If you or your children come to the same classes every week, we will be happy to set a recurring booking. You will still be able to cancel and book alternative classes within the membership.

On the other side, if you don’t have a set schedule, we will ask you to book at least a day before class.

For us to prepare for an effective class and to prevent having students without training partners, please notify us in advance if your child will not be able to attend.

We recommend to download the Zenplanner mobile app or visit https://teambelair.zenplanner.com to cancel. Cancellation window closes 24 hours before the start of the class. Things happen, if you have an emergency within that 24 hours period please contact us directly to notify and reschedule a class.

Send an email to alex@teambelair.com.

We ask for an advance notice so that we can properly terminate your membership so that our system does not charge your account. Our system and staff can not base your desire to cancel your membership purely on your attendance. As such, please communicate your membership cancellation via an email message to alex@teambelair.com.

Our system will attempt to charge the credit/debit card you have associated with your account each month on the same day as the initial purchase date. You will get an email notification that the attempted charge has failed if your card has expired or if there is insufficient fund in your account. The email message will also have instructions for you to follow in order to update your account information before our system will attempt to charge the card on file again.

After trying to charge your account for 7 times our system will charge the membership fee to your account. We will allow your child to train for one week while there is an account balance of one month of membership on your account. This will give you time to update your credit/debit card information or get the issue taken care of. We will also notify you that there is an outstanding balance on your account as well. Your account will be suspended and your child will not be allowed to train if your account balance is not paid off after the additional week.