A: No, we don’t have a fee for joining or terminating a membership.
Q: Is there a contract?
A: No, we offer all monthly memberships on a month-to-month basis. However, the monthly memberships are setup to automatically charge your credit/debit card on a monthly basis (recurring).
Q: What is a recurring membership?
A: All of our monthly memberships are set up to automatically charge your credit or debit card on the same day as your initial purchase date. For example, if you bought a membership on Wednesday January 15th, 2020, you will be charged every month on the 15th of the month.
Q: Why do I have to register for an account?
A: The registration process will create an account that you will be used in order to schedule and sign your child into classes. Your account is what our membership system will use in order to charge your monthly membership fee. As such, it’s important for you to keep your billing address and credit card info up to date.
Q: How do I manage the information associated with my account?
A: After the registration process you can manage your account using the MindBodyOnline app or by visiting this link. Your credentials are the same ones you had supplied during the initial registration process.
Q: Do I have to book my child’s class every week?
A: No. Once you purchase a membership, you child will automatically be signed-up every week to your preferred class.
Q: How do I cancel a class?
A: Just use the MindBodyOnline app or visit this link to cancel a class. Cancellation window closes 24 hours before the class start time.
Q: How do I schedule a make-up class?
A: Send me us an email to email@example.com with the date your child is going to miss class and the date and time of the class you would like your child to attend instead. Class of the same level or below can be scheduled. Exception to be discussed case-by-case based on other class attendees and staffing. See class schedule here.
Q: How do I change or cancel my membership?
A: Send us an email to firstname.lastname@example.org.
Q: Why do you ask for a 30-day notice when cancelling my membership?
A: We ask for an advance notice so that we can properly terminate your membership so that our system does not charge your account. Our system and staff can not base your desire to cancel your membership purely on your attendance. As such, please communicate your membership cancellation via an email message to email@example.com.
Q: Why do I receive an email message that my Automatic Payment Has Failed?
A: Our system will attempt to charge the credit/debit card you have associated with your account each month on the same day as the initial purchase date. You will get an email notification that the attempted charge has failed if your card has expired or if there is insufficient fund in your account. The email message will also have instructions for you to follow in order to update your account information before our system will attempt to charge the card on file again.
Q: What will happen if I don’t correct my credit/debit card info in order to resolve the failed membership payment?
A: After trying to charge your account for 7 times our system will charge the membership fee to your account. We will allow your child to train for one week while there is an account balance of one month of membership on your account. This will give you time to update your credit/debit card information or get the issue taken care of. We will also notify you that there is an outstanding balance on your account as well. Your account will be suspended and your child will not be allowed to train if your account balance is not paid off after the additional week.
Q: How do I make a payment toward my account balance?
A: Log into your account using this link. You can then make a payment against your account balance.
Q: What if I still have more questions that are not covered on this Membership FAQ?
A: The easiest and fastest way to communicate with us is by sending an email to firstname.lastname@example.org and telling us your issue/situation.